Frequently Asked Questions

What is the purpose of an evaluation?

A neuropsychological evaluation can be used in many ways; they are designed to help assess cognitive (thinking) skills such as memory, attention, learning, and reasoning. An evaluation can be used to establish a baseline, which can be compared to results obtained after an injury or illness (e.g., concussion, stroke) to measure cognitive change.  Evaluations can also be used to help differentiate between similar illness/injury patterns (for example, are attentional issues due to anxiety or ADHD?), as well as for treatment planning and the development of a care plan.

What are common reasons for referral?
  • Attentional issues
  • Learning difficulties
  • Social difficulties
  • Concussion
  • Stroke and other neurologic illnesses/injuries
  • Alzheimer’s disease and other types of dementia
  • MS and other autoimmune diseases
  • Substance abuse
  • Psychiatric illnesses (e.g., depression, anxiety, bipolar disorder)
What does an evaluation look like?

If you are interested in pursuing an evaluation through Triad Neuropsychology, the first step is to set up a patient profile through our Electronic Health Records (EHR) system, called Jane.app. Once you have set up a profile, you can schedule a 15-minute phone consultation and will be prompted to complete a brief intake questionnaire before this appointment to describe your concerns.   

Once the consultation is complete, you can schedule a formal 60-minute intake appt via Jane.app; you will be prompted to complete full registration paperwork at this time and pay a deposit. During the intake, Dr. Sedlak will gather background information and additional information about your concerns/reason for referral.  If you have medical records, school records, or other data that you think would be helpful, please let Dr. Sedlak know so that these records can be obtained and reviewed.  At the end of the intake, Dr. Sedlak will discuss next steps and schedule testing, if appropriate. 

Once testing is complete, Dr. Sedlak will schedule you for a feedback appointment about two weeks later to discuss the results and recommendations, as well as answer any questions you may have. A formal report will be provided after the feedback session, usually within one business day. 

What can I expect at my testing appointment?

Testing usually lasts 3-5 hours, depending on the reason for referral; this is typically scheduled for one day, but breaks are offered frequently and as needed. Testing involves a series of “brain-game” activities (e.g., puzzles, word games, etc.).  Most tasks are done with paper and pencil, though sometimes a computer may be used.  Don’t worry – you do not need to be a computer whiz to participate! All tasks come with detailed instructions and practice items to ensure understanding before beginning.  It is important that you give your best effort when completing these tasks.  Some tasks are easy, and we want you to show off your smarts!  Some tasks are difficult, and nobody gets every question right.  As long as you try your hardest, you cannot “fail” these tasks. 

Do you offer telehealth services?

Intakes and feedbacks are typically conducted virtually through a video link in the Jane.app portal. If you prefer an in-person appointment, please discuss this with Dr. Sedlak during the initial phone consultation.  Testing is typically conducted in person.

Should I take my medication on the day of testing?

Great question! Please discuss this with Dr. Sedlak during your intake appointment.  Most times, you should continue to take your medications as prescribed.  If you take a stimulant (e.g., Adderall, Ritalin), you may be advised to skip this on the day of testing or to bring it with you to take partway through the session. 

What payment methods are available?

Payment via check is strongly preferred to avoid credit card fees. However, payment via credit card is accepted and can be done through your patient portal.  Accepted cards include Visa, Mastercard, American Express, Discover, Diners Club, and UnionPay. 

Triad Neuropsychology also accepts CareCredit! Click here to see if you qualify.  Your CareCredit card can be used immediately on approval. Whether it’s a routine checkup or emergency surgery, you shouldn’t have to worry about how to get the best medical care. That’s why Triad Neuropsychology is pleased to accept the CareCredit healthcare credit card. CareCredit lets you say “yes” to recommended treatment and pay for it in convenient monthly payments that fit your budget.

CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.* With CareCredit, you can use your card for all of your follow-up care as well as annual checkups.

Learn more by visiting www.carecredit.com or contacting our office. Ready to apply? Apply Online for your CareCredit card today.

*Subject to credit approval. Minimum monthly payments required. Ask us for details.

Why does Triad Neuropsychology not take insurance?

Insurance companies often dictate use of certain language, diagnostic criteria, and even which tests are used in the evaluation process.  However, these rules are typically created by people who lack the appropriate knowledge or training to make these decisions.  By not taking insurance, Dr. Sedlak is free to use her clinical judgment, backed by years of education and on-the-job training, to provide you with the highest quality of care. 

The insurance company also dictates how much the provider is paid – in the mental health field, these “contracted” rates are typically about 35% of the provider’s set rates.  In practice, this means that if a provider sets their rate at $100, the insurance company will pay about $35 for that service, and providers are not allowed to “balance bill” or require the patient to pay the remaining balance.  As a result, providers are forced to set very high rates (sometimes 3x higher!) to compensate for these low reimbursement rates.  By not taking insurance, Triad Neuropsychology is able to set lower fees for all patients and offer limited pro-bono services and sliding scale fees for those who can demonstrate significant financial need. 

Finally, using your insurance benefits also means you are giving permission for the insurance company to review your entire medical record – which could include private information that you do not wish to share.  Many services require “pre-authorization,” meaning the provider must submit a request which includes a detailed reason why the services are being sought.  If the insurance company deems that the service is not “medically necessary,” they can deny coverage – leaving you with a high out-of-pocket cost if you wish to proceed.  You also may wish to keep your personal information private from other people around you.  When a provider submits a claim to your insurance company, they are required to submit a psychiatric diagnosis for services to be covered.  This could impact future insurance coverage, employment, or other areas of your life if your medical records are involved.  Additionally, if you share an insurance plan with another person, your medical information may be shared inadvertently – for example, if an Explanation of Benefits (EOB) is mailed to your home. 

What if I don’t agree with my results?

Triad Neuropsychology prides itself on providing thorough, unbiased, professional evaluations. However, occasionally patients receive a different answer than they were expecting, which we understand can be upsetting.  Because you are paying for a service, not a specific diagnosis, no refunds can be given once the service is completed, regardless of outcome.  You are encouraged to seek a second opinion if you are dissatisfied, and a referral can be made at your request.

Contact Dr. Sedlak