Triad Neuropsychology and Forensic Services does not participate on insurance panels and is considered an Out-of-Network (OON) provider/practice. We are happy to provide a superbill (invoice) summarizing all services for you to submit to your insurance company for reimbursement of Out-Of-Network (OON) benefits; however, we will not collect or accept any payments from your insurance company.
Payment for clinical services is required before the service will be provided. We do require a deposit at the time of scheduling ($1,000) which is applied to your final balance. The remaining balance is due two business days before the testing appointment. If full payment is not received by two business days before the scheduled appointment, Triad Neuropsychology and Forensic Services reserves the right to cancel that appointment and any future appointments as applicable. Reasonable efforts will be made to reschedule missed appointments within a short timeframe; however, this is not guaranteed, and your appointment may be scheduled for the next available opening.
All missed appointments and those that are cancelled with less than two business days’ notice are subject to a non-refundable fee ($100 for any intake or feedback appointments and $500 for any testing appointments). Should you choose not to reschedule, the applicable fee will be deducted from your deposit and the balance will be promptly refunded. If you do choose to reschedule, the applicable fee must be paid in full before rescheduling occurs. These cancellation fees are in addition to the total cost of your evaluation. For example, if your evaluation costs $2500, and you miss one intake appointment, your total cost would be $2600.
Payment via check is strongly preferred to avoid rising credit card fees. All checks can be mailed to P.O. Box 8, Mebane NC 27302. Payment via credit card, HSA/FSA card, or CareCredit is also accepted. Regardless of payment method, valid credit card information must be kept on file in case no-show/late cancel fees are accrued. If these charges apply, you are welcome to pay them via check; however, if no contact is made within five business days of the missed appointment, the credit card on file will be charged for the applicable amount.
No refunds will be given if you disagree with the results or outcome of the evaluation. You are welcome to seek a second opinion and the psychologist can provide referrals as needed. There are no exceptions to this policy.